Terms & Conditions

How do I order goods? Please complete your order on the website for your convenience. We do not accept telephone order at this time..  

Accepted Payment: Online orders can be paid for by credit and debit cards.

Privacy Policy: We will never use, or pass your information to any third party other than for the secure payment of goods by card and delivery of your order. When your order is placed online we do not get a copy of your card details. The payment is processed securely through a third-party payment provider.   

Security Policy: Click Heat Eat takes data security very seriously which is why we use the eLunch eCommerce platform to sell online. eLunch / iShop has been trading online or over 21 years, providing secure services to 100's of online merchants. 

Order Cancellation:  In the unlikely event that you need to cancel your order please note we require at least 12 hours notice. 

Complaints: Please email us if you have any reason whatsoever to be unhappy with our service or products. We want to build our business through long term relationships. In the unlikely event that you have cause to complain we would very much urge you to email. We take all feedback seriously, good and bad. Only by listening to you are we able to understand your expectations and improve our quality & service. 

Other Information: If you can't find what you are looking for or would just like to provide some feedback we have all of our contact information online.